Shipping Policy

1. General

is committed to providing a smooth and secure online shopping experience. Below are the terms and conditions of our shipping policy for all products purchased through our website.

2. Order Processing

Processing Time: All orders are processed within 1-3 business days from the date of purchase. Orders placed on weekends or holidays will begin processing the following business day.

Shipping Notification: Once your order has been processed and shipped, you will receive a confirmation email with tracking details (if available).

Note: Processing times may be affected by order volume, but in rare cases, we will notify you of any delays.

3. Shipping Options and Rates

offers the following shipping options:

3.1 Standard Shipping

Estimated delivery time: 5-10 business days.

Rate: $5 USD (flat rate).

3.2 Express Shipping

Estimated delivery time: 2-5 business days.

Rate: $15 USD.

3.3 Free Shipping

Availability: Orders of $100 USD or more are eligible for free shipping within [specify applicable area, e.g., United States].

Estimated delivery time: 5-10 business days.

Note: Delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather events, or local restrictions.

4. Shipping Zones

We currently ship to the following destinations:

United States (all states).

Canada.

Mexico.

If you wish to place an order from another country, please contact our team at [email protected] to inquire about shipping availability and rates.

5. Shipment Tracking

When your order ships, you will receive a confirmation email with a tracking link. You can check the status of your order at any time using this link. Please note that it may take up to 24 hours for tracking information to be available in the carrier's system.

6. Shipping Delays

While we do our best to meet estimated delivery times, we are not responsible for delays caused by:

Extreme weather events or natural disasters.

Customs delays.

Situations beyond our control, such as strikes or government restrictions.

7. Lost or Damaged Shipments

7.1 Lost Packages

If your package does not arrive within the estimated time, please contact us at [email protected]. We will initiate an investigation with the carrier to locate your order. If the package is considered lost, we will offer an appropriate solution, which may include reshipping the product or refunding the order.

7.2 Damaged Packages

If you receive a product damaged during shipping, please notify us within 3 days of receiving the package. Send us photos of the damage and the outer packaging to [email protected]. We will assess the situation and, if necessary, send you a replacement or process a refund.

8. Shipping Address Changes

If you need to change the shipping address after placing an order, please contact us immediately at [email protected]. We will do our best to adjust the address before the order is shipped, but we cannot guarantee changes if the order has already been processed or shipped. Errors in the address provided are the customer's responsibility, and we will not be responsible for lost packages due to incorrect addresses.

9. Customs, Taxes, and International Fees

For shipments outside the United States, the customer is responsible for any customs fees, taxes, or duties applicable in the destination country. These charges are not included in the shipping costs and must be paid by the customer directly to the local authorities.

10. Contact

If you have any questions or need additional assistance, please do not hesitate to contact us. Our customer service team is available to help you at [email protected]