Refund Policy
1. General
We are committed to providing high-quality products and exceptional customer service. If, for any reason, you are not satisfied with your purchase, we invite you to review our returns and refund policy. This policy applies to all purchases made through our website.
2. Returns
2.1 Return Requirements
For a return to be valid, the following conditions must be met:
The item must be unused, in the same condition as you received it, and in its original packaging.
You must retain your receipt or proof of purchase.
Returns must be made within 30 days of the purchase date. After this period, we unfortunately cannot offer a refund or exchange.
2.2 Items Not Eligible for Return
Some products are not eligible for returns, including:
Gift cards.
Downloadable products, such as software or digital content.
Personalized or custom-made items.
Personal hygiene and healthcare products that have been opened or used.
2.3 Return Process
To initiate a return, follow these steps:
Email our customer service team at service@ballabove.site with the subject line "Return Request."
Include a copy of your receipt, the order number, and a brief explanation of the reason for the return.
Our team will provide you with a return address and instructions on how to complete the process.
Note: Return shipping costs will be the customer's responsibility, except in cases of defective products or shipping errors on the part of ballabove.
3. Refunds
3.1 Refund Process
Once we receive your return and verify the condition of the item, we will notify you of the approval or rejection of your refund.
If approved, the refund will be processed and automatically applied to your original method of payment within 5 to 10 business days.
If your refund is rejected, we will notify you of the reasons to help you resolve any issues.
3.2 Partial Refunds
In some situations, partial refunds may be granted, including but not limited to:
Items with obvious signs of use.
Any item returned more than 30 days after delivery.
4. Exchanges
4.1 Exchange Process
If you wish to exchange an item, follow the same steps as for a return. Once we receive the item and confirm its eligibility, we will send the replacement product. Shipping for the replacement product may incur an additional cost.
4.2 Defective or Incorrect Products
In the event you receive a defective or incorrect product, please contact us immediately at service@ballabove.site。 Shipping costs for these exchanges will be covered by ballabove.
5. Exceptions
ballabovereserves the right to refuse returns or refunds if the product does not meet the conditions described above. Additionally, refunds will not be applied in the following cases:
Products on sale or clearance, unless they have manufacturing defects.
Purchases made outside of our official platform.
6. Refund Delays
If you have not received your refund after the estimated period, please first check your bank account or contact your bank. If the problem persists, please contact our team at service@ballabove.site so we can help you resolve it.
7. Contact
If you have any questions or need further assistance with your return or refund, please do not hesitate to contact us. You can contact us by email at service@ballabove.site, and our team will be happy to assist you.